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The English community pharmacy, New Medicine Service (NMS), offers support to people who have been newly prescribed a medicine for a long-term condition to help them manage their condition and encourage adherence.1 It is targeted at people with asthma and chronic obstructive pulmonary disease, type 2 diabetes, hypertension and those prescribed antiplatelet/anticoagulant therapy. The aims of the service include helping to reduce the symptoms and long-term complications of the long-term condition and to identify problems with the medicine and management of the condition. …