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Earlier this year, the Care Quality Commission (CQC) issued advice to encourage people to act with caution when using websites that sell prescription-only medicines (POMs) through online primary care services. The CQC also issued sanctions against, or suspended operation of, several service providers that it has inspected.1,2 CQC criticisms relate to inadequate identity checks, poor history taking, inappropriate prescriptions and lack of communication with the patient’s GP.2 What is the role of these online primary medical services?
The main reasons given for the existence of online primary care services are that they offer a convenient way to …